Frequently Asked Questions
Everything you need to know about Pemberley Official's premium fashion and services.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I ensure I'm ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Do you offer international shipping?
Yes, Pemberley Official ships to over 50 countries worldwide. Shipping costs and estimated delivery dates will be calculated automatically at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Pemberley garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Generally, we suggest cold machine washes and air drying for most of our collections.